The integration of CEOFECT, ACRE Training, and the Australian-adapted Discovery Fidelity Scale creates a comprehensive, evidence-based quality framework for ensuring high-fidelity Customised Employment (CE) service delivery within Australia’s NDIS and DES systems. Together, these three components form a synergistic “Holy Trinity” that enhances service quality, workforce capacity, and fidelity to best practices in disability employment. 1. CEOFECT: Organisational Fidelity & Capacity Assessment The Customised Employment Organisational Fidelity & Elevating Capacity Tool (CEOFECT) provides a macro-level assessment of an organisation’s overall fidelity to Customised Employment principles. It evaluates: • Leadership commitment and executive team support for CE. • Staff competencies, resource allocation, and service processes. • Quality assurance mechanisms that sustain high-fidelity implementation. By applying CEOFECT, organisations can benchmark their performance, identify gaps, and drive continuous improvement in CE service delivery. 2. ACRE Training: Workforce Competency Development ACRE-accredited training ensures that employment specialists, employment counsellors, and frontline staff have the necessary competencies to implement Customised Employment effectively. It provides: • Formal certification and competency-based training aligned with NDIS and DES requirements. • Skills in Discovery, job development, systematic instruction, and employer engagement. • A structured pathway for professional development and sector-wide capacity building. ACRE training ensures that staff possess the knowledge and skills to implement Discovery, job carving, and supported employment with high fidelity and person-centred focus. 3. The Discovery Fidelity Scale: Ensuring High-Quality Discovery Implementation The Discovery Fidelity Scale (DFS) serves as a micro-level quality measure, ensuring that the Discovery process—the foundation of Customised Employment—is conducted with rigour and integrity. It: • Measures adherence to best practices in the Discovery process. • Ensures individualised, strengths-based career exploration. • Provides a structured assessment tool for quality improvement. By applying the Australian-adapted Discovery Fidelity Scale, organisations can assess and refine their Discovery practices, ensuring that job seekers with disabilities receive highly individualised employment planning and support. The Synergy: A Unified Quality Framework for Customised Employment Together, these three elements create a holistic and interdependent quality framework: 1. CEOFECT ensures organisational alignment and fidelity at a systems level. 2. ACRE Training guarantees that employment practitioners have the right skills and competencies. 3. The Discovery Fidelity Scale ensures that the core employment planning process (Discovery) is implemented correctly. By integrating these three components, service providers can achieve a gold standard in disability employment services, ensuring that people with disabilities receive the highest-quality, evidence-based support in achieving meaningful, sustainable, and individualised employment outcomes.